Customer service and sales on WhatsApp
AI chatbots for WhatsApp
Catatumbo Labs builds artificial intelligence chatbots and agents for WhatsApp: assistants that answer with your business’s real information, take orders, book appointments, qualify leads and hand the conversation to a person when needed. We build them in Maracaibo for businesses across Venezuela and beyond.
What can an AI chatbot for WhatsApp do?
Answer frequently asked questions
Prices, hours, availability and policies, with your business’s information instead of generic replies.
Take orders and reservations
It gathers what the customer wants, confirms the details and records it in your system.
Book appointments
It offers available times and confirms the appointment without endless back-and-forth.
Qualify and route customers
It works out what each person needs and routes them to the right salesperson or department.
Connect to your systems
Inventory, catalog, CRM or spreadsheets, so it answers with up-to-date data.
Hand off to a person
When the conversation calls for it, your team takes over with the full context.
Who is it for?
- Businesses that sell and serve customers mainly on WhatsApp and can’t keep up with the messages.
- Stores, clinics, restaurants, distributors and service businesses that get the same questions every day.
- Companies that want to reply after hours without hiring more staff.
How do we build your chatbot?
We review your conversations
We look at what your customers ask and where time or sales are being lost.
We design the flow
We define what the assistant answers, what data it uses and when it hands off to a person.
We build and connect it
We integrate the assistant with WhatsApp and with your systems.
We measure and fine-tune
We review real conversations and improve the answers.
Questions
Frequently asked questions about AI chatbots for WhatsApp
What is an AI chatbot for WhatsApp?
It’s an assistant that uses artificial intelligence to understand what the customer writes and reply with your business’s information, instead of a rigid menu of options. It can take orders, book appointments and hand the conversation to a person.
Does it work with my current WhatsApp number?
In most cases, yes, through the official WhatsApp Business platform. In our first conversation we review your situation and walk you through the options.
Can the chatbot make mistakes?
It can, like any system. That’s why we limit it to your business’s information, define what it shouldn’t answer and let a person take over the conversation when needed.
Do you build chatbots for companies outside Maracaibo?
Yes. We build chatbots for companies across Venezuela, Latin America and beyond, in Spanish or English. In Maracaibo we can meet in person; from anywhere else we work over video call.
Other services
AI development
Agents, assistants and AI automation connected to your systems and data.
Digital transformation from 0 to 100
From diagnosis to a digital, connected and evolving operation.
Digital product development
Web platforms, mobile apps and MVPs, from idea to launch.
Website development
Fast websites that rank well on Google and are built to turn visitors into customers.
Product design and UX/UI
Strategy, experience, interfaces and prototypes to validate before you build.
Integrations, backend and cloud
APIs, databases and infrastructure that connect your systems and grow with your business.
Support and evolution
Maintenance when agreed, continuous improvements and new features after launch.
Let’s talk about your project.
Tell us what you want to build or transform. You don’t need to have it all figured out.
Let’s talk about your project